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GEM On The Go! How I Became Social Media Manager At Disney For A Day!

By   /   January 10, 2013  /   No Comments

GEM On The Go!
How I Became Social Media Manager At Disney For A Day!

Helllll-ooooo!  So you want to know how I got to such a swanky title at Disney World when I visited New Fantasyland last month?  I’ll tell ya.  Everyone at the park is Social Media Manager at Disney.  Yup.  Every picture we take, tweet we send, or Foursquare check in puts Disney on the social media map. But as creative as we are with the pictures, Disney is always one step ahead of us making sure each shot is advertising gold.

The point of any ad or social media campaign is to spread the message and in this case Disney wants everyone to know how magical it is.  Well, as far as I’m concerned, mission accomplished.  Everyone I saw on the way to Disney and on the way home was in complete awe of our adventure.  People told me stories of when they went, and asked me questions about my journey.  There was not one person who approached me who didn’t know who or what that mouse was on Joelle’s luggage (of course, we were headed to Orlando so the numbers may have been a little skewed).  My point is this: Disney doesn’t need not one more drop of advertising.  They’ve hit out of the park (get it?).  Their message of magic, magical mouse ears, and memories has made it to the far corners of the Earth, but that’s not quite enough.

See, Disney does everything larger than life and why would you do everything you can to make fairy tales come true if you weren’t going to tell the world?  And how do they do it?  Branding, social media, and advertising.  From the ride on the Magical Express from the airport on which a video about the parks and resorts is playing, to the naming of each resort “Disney…”, to incorporating “hidden Mickey ears” in the parks’ design and in keepsakes alike – everything is Disney, everything is branded, and every picture or tweet sends that same message.  A message, of course, legions couldn’t be happier to send out.  We are all couriers of Disney’s message, but that’s not all.  Everyone of us social media personalities has the power to send out great information or bad.  We’ve all seen bad press go viral, and so has Disney.  I’ve never seen a place so in tune with their overall message being so seamlessly shared; and that’s the “magic” that transcends the walls and travels with each visitor far and wide.

THE ROOM

Guests are greeted at Disney’s Art Of Animation Resort with a little touch of Mickey amidst several reminders that we were in the Cars section.

Read more:  The GEM Debate: What’s Wrong With A Skinny Minnie?

THE HISTORY

Cinderella’s castle has always been the focal point of Magic Kingdom.

Read more:  Rene On The Road: Team GEM Hit Disney

ANIMAL KINGDOM

Everything is in the details.  You are still at Disney World, but the theme is animals.  So what does Disney do?  They make sure the tree is branded for the particular park.  You take lots of pictures because it’s ever so clever and Instagram them on to family and friends.  Genius!

Read more:  Going Social: Disney Social Media Moms Day 2

SOCKS. YES, SOCKS

Disney gave us socks.  I didn’t understand why at first.  I was at home with cold feet when I pulled these puppies out.  And guess what happened?  An epiphany happened that’s what.  They are bowling socks because, while New Fantasyland was opening at the Magic Kingdom, Downtown Disney West Side opened Splitsville Luxury Lanes, a new bowling alley and dining complex.

Read more:  The Mouse and Me: Previewing The Disney Fantasy!

WHERE ARE WE AGAIN?

Honestly, this transportation board got me to snarking.  I thought to myself, “We’re at Walt Disney World.  Why do they have to put that word in front of everything on the property?”  That’s when the lightbulb for this post went off.  Indulge me for a second.  I used to work at a printing company and every letter costs money.  Did you know you can spell employee with just one “e”?  My dad’s company spelled it that way just to save money, and here Disney is splaying superfluous letters around.  But wait.  It’s not that it at all.  They have taken the stand that they named everything “Disney” and no matter if you are sitting smack dab in the middle of the place they aren’t going to let you lose sight of it – not even if the Disney buses only take you to Disney properties.  It was all branded that way on purpose. That’s the kind of thinking that gets mouse ears world wide recognition.

Read more:  GEM On The GO! 6 Ways To Save Money When Meeting Mickey Mouse

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My hope with this post was to kind of tell you why Disney World sends us on these junkets, how social media is impacted, and why your business needs to be mindful of how and what you want your message to be.  Bottom line though is that experiences can have all the right words in all the right places, but unless you bring your own brand of magic consistently you will have a great deal of work for your social media managers for the day.

How did I do?  Did you learn something?  What has been your experience with social media and branding?  Tell us!  We’re all ears.

Disclosure: Disney paid for my trip to Disney World’s New Fantasyland so that I could share these memories with you.  The views, fun, and implications for endless possibilities, are all my own.


More from GEM:

Tandem Tantrums: From Wall Street To Welfare To Walt Disney

Tandem Tantrums: Product Review.. Disney Junior’s Doc McStuffins

Tandem Tantrums: Disney Junior’s Jake And The Never Land Pirates Summer Adventures

 

Ella Rucker is the mother of one of the smartest, funniest two-year-olds she’s ever met.  She is currently assistant to the head GEM which means hats-a-plenty including writing, editing, and producing for Good Enough Mother.  An Ohio native implanted in NYC for the last 13 years, Ella has achieved one of her many dreams by writing.  Her musings (she’s amused they’d be called “musings”) can be found at other places on the web so make sure you follow her on twitter@ellalaverne for all the information.


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